Home > FAQ

    RETURNS AND EXCHANGES

  • Can I return or exchange my online purchase at a Xidingyuan wedding dress store?

    SHIPPING AND DELIVERY

  • How much do I pay for shipping?

  • Can I ship my order to a post office box, APO, or FPO address??

  • How much duty and tax will I have to pay?

  • To which countries do you ship DDP?

  • Can I ship my order to another country?

  • Can I collect my order in the store?

  • Is my package insured?

  • How do I collect my order?

  • When will my order arrive?

  • How do I track my order?

    PAYMENT

  • I have a gift card/voucher. How do I use it?

  • Will there be any additional costs to my order?

  • Why was my payment declined at checkout?

  • Can I save my credit card details?

  • When will I be charged?

  • In which currency will my purchase be made?

  • Is it safe to use my credit card online at Xidingyuan wedding dress?

  • What payment methods do you accept?

    SIZING

  • Where can I find the size guide?

  • If my size is out of stock, how can I be notified?

  • What size should I order?

    ORDERING ONLINE

  • I didn’t get an order confirmation?

  • How do I cancel my order?

  • Can I change or cancel to my order after I have placed it?

  • Do I need an account to place an order online?


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